This Policy describes how payment and refunds work for WWProto digital access (personal MTProto proxy for Telegram) on wwproto.ru.
1.General provisions
1.1. By paying for an order you accept this Policy together with the terms of service.
1.2. The product is digital access provided electronically after payment.
2.Payment procedure
2.1. Payment is made through the site checkout using available methods (including SBP and cards via the payment provider).
2.2. The order amount is shown before payment and may include a promo discount if valid.
2.3. Payment is considered completed when the payment provider confirms success.
2.4. Currency and available methods are shown at checkout.
3.Access delivery
3.1. After successful payment, personal proxy access appears in the dashboard, usually within seconds.
3.2. Connection is via the Connect button / tg://proxy link (or QR) in the dashboard.
3.3. If access does not appear, contact support with the order number (WWPROTO-…).
4.Digital product / service specifics
4.1. Access is intangible and can be used immediately after delivery.
4.2. After credentials or the connection link are issued, the paid service (or its paid portion) is considered provided.
5.Refunds
5.1. As a rule, after digital access is provided payment is non-refundable.
5.2. A refund may be considered if:
- paid access was not delivered;
- access does not work due to our fault and we cannot fix it in a reasonable time;
- the product substantially does not match the description.
5.3. No refund for: setup mistakes on your side; Telegram/ISP/OS/device/third-party blocks; stopping use for personal reasons; expectations beyond the plan description; cancelling an already active proxy.
6.How to request a refund review
6.1. Open a ticket in the dashboard or use the contact page. Include the order number and a short description.
6.2. We may ask for diagnostics and may first re-issue or repair access instead of refunding.
6.3. If a refund is approved, it is processed via the original payment channel where possible; timing depends on the payment provider and bank.
7.Limitation of liability
7.1. We are not liable for issues outside our control (Telegram, networks, devices, third parties).
7.2. Liability for any claim related to a payment is limited to the amount of that order.
8.Changes to the Policy
8.1. We may update this Policy by publishing a new version on the site.
9.Contact for payments and refunds
Use the contact page or dashboard tickets.